We care for you

It's the small things that make a difference

Always here for you

As far as we are concerned, quality and reliability go hand in hand. Our high-quality, durable professional cooking technology and premium service concept ensure that MKN equipment functions perfectly around the clock, or is back in operation in no time at all. This is all down to our worldwide service network of MKN product specialists and qualified partners. Your trust motivates us every day. We're here for you 24/7 on land or at sea, providing fast assistance near you or online and without delay.

Reliable premium service

Worldwide service network

Availability 24/7

Fast and flexible solutions

We care for you
MKN Premium service

At your service around the globe

Reach out to our specialists personally at our Customer Helpdesk whenever you need original spare parts, technical assistance or their efficient support in the form of global remote maintenance. Regular training sessions keep our partners and MKN specialists up to date. And did you know that original MKN spare parts are available quickly everywhere – in Germany within 24 hours in 90 % of cases.

MKN Spare Parts Shop

Accessories, software updates, operating instructions and much more

How can you make optimum use of your MKN professional cooking equipment and ensure smooth, cost-efficient and effective operation? Take a look around our spare parts shop. Not only will you find accessories, but also operating instructions, installation manuals and updates for your appliances. 


Online spare
parts shop
Download operating instructions

Global real-time support

We have taken our customer service to a new level. The MKN Remote System provides immediate support to partners and customers worldwide. Our technicians remotely connect to your smartphone or tablet in the kitchen and offer real-time support for maintenance work or repairs. With their expert knowledge, they provide global assistance without delay, whether it's necessary updates, preventive maintenance such as functional tests or many other support activities. The MKN Remote System also means less corporate travel, therefore cutting cown CO2 emissions.

The new MKN Remote System
Service at a new level

You can rely on MKN

Get support whenever you need it

MKN is at your service around the world 24/7 to let you work reliably at all times. Your benefits: fast response times without any delay.


+49 5331 89-122

MKN Service Team

Technical support

Jörn Winkler
Director of Service


Norman Ritter
Head of Service National & Assembly & Repair

Stefan Scholz
Area Manager BeNeLux / Eastern Europe / Asia / Middle East

Ulrich Grünewald
Area Manager Western Europe / South- & Central America

Robert Krämer
Area Manager Denmark / Key Account

Maik Störmer
Technical Supervisor Global Marine

Marco Kramer
Key Account Manager Worldwide / Leiter Organisation

Spare part support

Jörn Winkler
Director of Service

Thomas Radowski
Spare parts service manager


Blanka Grochla

Katja Heide

Germany / Europe

Benedikt Fricke

Nils Schneegans

Non-EU countries

Elias Plünnecke

Darline Heinemann

Lifetime Partnership

Spare parts availability

Original MKN quality spare parts are available throughout the entire lifetime of your appliances.

Delivery of spare parts

Original MKN spare parts are available quickly everywhere – in Germany within 24 hours in 90 % of cases. 

Lifetime warranty

MKN Lifetime Partnership - We even grant a lifetime warranty on certain components!